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ANNOUNCEMENTS

COVID-19 Update 6th to 13th February 2021

IN-CLINIC APPOINTMENTS AVAILABLE FROM 6 FEBRUARY. WE BOTH MUST WEAR A MASK.
Post Lockdown: Sat 6th to Sat 13th February

Our WA government has set out the post-lockdown ‘transition phase’ requirements from Sat 6th to Sat 13th February.

Standard Covid-Safe Clinic Procedures apply:

  • Standard requirement: if you have a fever first followed by a cough (medical advice of symptom progression for Covid-19 – opposite to normal flu) then please switch to an Online Body Consult or Telehealth Counselling appointment
  • Wash hands on entry to our premises
  • If you live or have frequented the Maylands, Burswood, Cloverdale areas since Friday 22 January 2021, please switch to an Online Body Consult or Telehealth Counselling appointment
  • You need to wear a mask to enter the premises and during your appointment. Pain Relief Lady will also wear a mask
  • Standard: Linen is fresh each client and boil washed in 95 degree water, or you are welcome to bring your own linen
  • Standard: Appointments are spaced so no client crossover

If this situation changes, announcements will be posted as soon as practical.

Many thanks for your understanding and support of Pain Relief Lady for your Counselling and Pain Relief needs.

Talk soon!
Ally, Pain Relief Lady

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GIFT VOUCHER

A Gift Voucher can be purchased by phone, email, or SMS using your debit or credit card number, expiry, and CCV numbers on the back.

A digital voucher is emailed to you to send to your recipient. (Please note: if it comes directly from Pain Relief Lady, your recipient may think it’s spam and delete it.)

Vouchers are for a dollar value and you can specify a consult type, but your recipient is given free choice up to the value of the voucher.

Voucher value will be input to our system and can be used in one consult or spread over several if the recipient also has a health fund rebate they can use.

Your recipient can Book Their Consult ONLINE.
Email if you have any questions regarding the above. 

Warm wishes
Ally, Pain Relief Lady

CODE OF ETHICS

Pain Relief Lady Believes Health Of The Human Body And Mind Should Not Be Considered In Terms Of Ownership By Any One Medical Or Health Profession.
She Believes All Health Professions Are Complementary To Each Other And Should Be Engaged With By People Who Require Assistance With Their Health. 

By abiding by this code, Pain Relief Lady aims to enjoy her work as part of life and art. Her aim is to be respected while alive and be remembered with affection thereafter. Pain Relief Lady will always act to preserve the evidence-based protocols of Natural Pain Management and Counselling. May she long experience the joy of helping those who seek her assistance. And may her clients long enjoy wellness and relief from all manner of pain by engaging with her services. 

This Code, prepared and supported by Pain Relief Lady, states the principles that form the fundamental basis of the roles and responsibilities of her as a practitioner and owner of the clinic. These principles, based on moral obligations and virtues, are established to guide her as a practitioner and teacher of clients, of other health professionals, and society.

Respect for Client-Practitioner Relationship

As a Health Professional, I respect the covenantal relationship between client and practitioner. Considering our professional health relationship as a covenant, means I accept moral obligations in response to the gift of trust received from you as my client. In return for this gift, I promise to help you achieve optimum benefit from treatment to the best of my ability, to be committed to your welfare, and to maintain your trust.

Client’s Best Interests and Health Are Key

As a Health Professional, I promote the good of every client in a caring, compassionate, and confidential manner. I place concern for your wellbeing at the centre of my professional practice. In doing so, I consider needs stated by you as well as those defined by health science.

Client Participation In Your Treatment Plan

As a Natural Pain Management Specialist and Counsellor, I respect your autonomy and dignity and your right for self-determination. I promote individual self-worth by encouraging you to actively participate in decisions about your health. I communicate with clients in terms that are understandable. In all cases, as a Health Professional I respect personal and cultural differences among clients and between us.

Open, Honest, Non-Discriminatory Practice

As a Natural Pain Management Specialist and Counsellor, I act with honesty and integrity in my professional relationship with you. I have a duty to tell the truth and to act with conviction of conscience. I guard against discriminatory practices, behaviour or work conditions that impair professional judgment, and actions that compromise dedication to the best interests of my clients. I respect your privacy, with communications held in confidence unless information is required in a medical emergency, as stipulated by law, or with your consent.

Ongoing Professional Education

I maintain professional competence and take my duty to maintain my clinical knowledge and abilities very seriously. My aim is to stay current with the best in treatment techniques, aids, and technologies as they become available and as health information advances.

Respect For Other Health Professionals

As a Health Professional I acknowledge and respect the values and abilities of colleagues and other health professionals. When appropriate, I consult other health professionals or will refer you to another professional. I acknowledge that other health professionals may differ in the beliefs and values they apply to the care of my clients.

Practitioner Obligations To Community

As a Natural Pain Management Specialist and Counsellor I serve individual, community, and societal needs. My primary obligation as a Health Professional is to my individual clients. However, my professional obligations may at times extend beyond you as the individual to the community and society. In these situations, I recognise the responsibilities that accompany these obligations and acts accordingly.

Fair and Equitable Distribution of Knowledge

As a Natural Pain Management Specialist and Counsellor I seek justice in the distribution of health resources especially ‘knowledge to promote self-empowerment’ for my clients.

PRIVACY POLICY

Who we are

Pain Relief Lady is a clinic providing Counselling and Natural Pain Management in Perth, Australia. Services are provided in-clinic and worldwide via video call or other technology.

Health data and why collect it

Pain Relief Lady and its representatives abide by privacy requirements contained in the Australian Federal Privacy Act 1988 and the Western Australia Health Services Act 2016 in relation to the information you provide to Pain Relief Lady.

Your contact and health information, collected as part of treatment (via forms, discussions in consult, phone, SMS, or email) must be:

  1. Relevant to the purpose for which it was collected
  2. Collected directly from you, or received from a third party with your consent, such as a referral from your GP, podiatrist, physiotherapist et cetera. In the case of a person who is physically or legally (e.g. person under the age of 18) incapable of giving consent then information collected by a person who is responsible for you as defined by the Act
  3. Secure. All client health information is secure at all times and uses two-factor authentication to access
  4. Access to client health information is limited to your treating practitioner(s) and only health information relevant to a practitioner’s discipline is shared. For example, information shared with one practitioner may only be shared with another practitioner with a) your consent, AND b) the information is relevant and will assist the other practitioner’s treatment of you.
  5. You are entitled to request access to information we have about you on file. The Act requires that you do so in writing stating your name, address, and what type of information you seek. Please provide five working days notice, as we need to organise a time for your practitioner to be with you to explain or answer any questions. (Please note: under the Act there are premises by which a client request for access may be refused. If we do so, we will notify you in writing stating the legal restriction.)
  6. Disclosure of your health information to people or organisations outside of Pain Relief Lady are limited to requests by:
    * Law enforcement agencies should you be reported as missing or the law enforcement agency has reasonable belief that an offence has been or may be committed by you
    * Serious imminent threat to your life, health, or safety, or that of another person
    * With your consent
    * For purposes of further health treatment eg. a referral to another health professional

Information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional / trade association membership, sexual preference or activity, or criminal record made known to Pain Relief Lady or its representatives is only noted as far as it reasonably relates to treatment of you or the provision of services for you.

As per our Code of Ethics, we operate a non-discriminatory clinic, though we will take steps to protect our staff and representatives, other clients, and property should there be a risk of harm to such.

Health information about you that is sensitive will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or the use of disclosure of sensitive information is required by law.

Should you wish to not receive or restrict the types of communication from Pain Relief Lady, then you can at any time do so clicking an Unsubscribe link in emails, or request such via SMS, email, or letter.

Data collected from website usage

When visitors leave comments on any public website, including our own, or social media sites, the system automatically collects the data shown in the comments form, your IP address, and browser user agent string, to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

This is only with regards to making comments on the site in a public forum (currently not in use on Pain Relief Lady website).

Media

If you upload images to our website or social media channels, you should avoid uploading images with embedded location data (EXIF GPS) included, for your own internet security. Please note visitors to any website on the internet can download and extract location data contained in images that you upload on any website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Pain Relief Lady is not in control of other sites.

Who we share your data with

We do not share your date with any one, ever. Your health information is secure. Your contact details are secure. The only sharing is as required by law, or in the case of public comments on our site then automated system checks of internet user information to prevent spam of our site.

How long your internet data is retained

If you leave a comment on the site, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your rights over your internet data

If you have an account on this site (currently not available on Pain Relief Lady), different to a client health record, or have left comments, you can request to receive an exported file of the internet data we hold about you, including any data you have provided to us. You can also request that we erase any internet data, separate to client health information, we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Website visitor comments may be checked through an automated spam detection service.

Your contact information
How we protect your data

Your contact information is secure. Never sell it. Never buy it. Pain Relief Lady’s Code of Ethics means we respect you, and the information you provide. Contact information is recorded for health record-keeping purposes, health fund rebate requirements, appointment reminders, communications from Pain Relief Lady to which you can unsubscribe from, or resubscribe to, at any time. 

What third parties we receive data from

Other Health Professionals at your request.